{"id":882,"date":"2017-10-18T11:36:59","date_gmt":"2017-10-18T11:36:59","guid":{"rendered":"http:\/\/joerg-kahlert.de\/?page_id=882"},"modified":"2021-04-23T08:26:07","modified_gmt":"2021-04-23T08:26:07","slug":"faq","status":"publish","type":"page","link":"https:\/\/www.kahlert.com\/engl\/faq\/","title":{"rendered":"Frequently Asked Questions (FAQ)"},"content":{"rendered":"

Questions & Answers<\/h2>\n

Here you find the most frequently asked questions on different subjects.\u00a0The questions are divided into the following groups:<\/p>\n

General<\/a>
\nProducts<\/a>
\nGeneral technical questions<\/a>
\nUser’s questions on WinFACT<\/a><\/p>\n

Couldn’t you find “your” question here? Please ask us via our contact form<\/a>!<\/p>\n

<\/a>General<\/h2>\n\n\n\n\n
<\/i><\/span><\/td>\nDo you carry out projects?<\/td>\n<\/tr>\n
<\/i><\/span><\/td>\nOf course we do! We’d naturally like best such projects that are somehow connected with our software…
\nFurther information you find on the About Us<\/a> page!<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n\n\n\n\n
<\/i><\/span><\/td>\nDo you also develop user specific software?<\/td>\n<\/tr>\n
<\/i><\/span><\/td>\nNaturally! That goes for user specific extensions of our software as well as for stand-alone software.<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n\n\n\n\n
<\/i><\/span><\/td>\nWhich programming languages do you use?<\/td>\n<\/tr>\n
<\/i><\/span><\/td>\nWe develop under WINDOWS in Borland Pascal, DELPHI and C resp. C++. Hardware-close software is programmed in Assembler.<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n\n\n\n\n
<\/i><\/span><\/td>\nWhat about trainings?<\/td>\n<\/tr>\n
<\/i><\/span><\/td>\nWe offer trainings here or in our clients premises concerning our products or different subjects of automation and control! In additon to that we inform about new developments and offer short reports on different subjects once or twice a year (normally in the Technology Centre of Hamm HAMTEC<\/a>). Participation is normally possible against a little fee or is even free of charge. You will be informed in time about the dates if you let us know that you are interested (see also the next question!).<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n\n\n\n\n
<\/i><\/span><\/td>\nBesides via internet how can I get information about new developments of your products?<\/td>\n<\/tr>\n
<\/i><\/span><\/td>\nTell us (e.g. via our contact form<\/a>) to include your address to the list of people who like to be informed!<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n\n\n\n\n
<\/i><\/span><\/td>\nWe have created an interesting application with WinFACT and would like to present it to the public. Can you help us?<\/td>\n<\/tr>\n
<\/i><\/span><\/td>\nPlease mail us a short description of the application, if available (at least) one graphic (BMP, GIF or JPEG) and if existing an internet link and\/or email address to make further information accessible to interested persons. After having tested the application we’ll then include it in our web presentations.<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n\n\n\n\n
<\/i><\/span><\/td>\nBefore purchasing the BORIS AutoCode Generator we would like to check if the generated code runs on the target hardware. Is it possible?<\/td>\n<\/tr>\n
<\/i><\/span><\/td>\nOf course! Send us an example structure and we generate a test code for it, which you can test on the target platform. It’s free of charge and absolutely without obligation.<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n

<\/a><\/h2>\n

<\/a>Products<\/h2>\n\n\n\n\n
<\/i><\/span><\/td>\nWhy are there so many different software editions and package combinations? It’s somehow confusing.<\/td>\n<\/tr>\n
<\/i><\/span><\/td>\nBecause our customers are from very different lines of business or are private users (with different financial provisions), because we think that every user should only buy (and pay for it) what he really needs and because our software with its modular structure is predestined to it, we offer many different software packages.<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n\n\n\n\n
<\/i><\/span><\/td>\nIs it possible to get an updated version?<\/td>\n<\/tr>\n
<\/i><\/span><\/td>\nAnytime! You normally only have to pay the difference and a little handling charge.<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n\n\n\n\n
<\/i><\/span><\/td>\nCan you name companies\/institutes where your products are in use?<\/td>\n<\/tr>\n
<\/i><\/span><\/td>\nOf course, it’s no secret! You find many of them on our References<\/a> page.<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n\n\n\n\n
<\/i><\/span><\/td>\nDo you offer hardware components as well?<\/td>\n<\/tr>\n
<\/i><\/span><\/td>\nWe usually refer you to the supplier with the most reasonable price.<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n\n\n\n\n
<\/i><\/span><\/td>\nWhat kind of support may I as user of your software expect?<\/td>\n<\/tr>\n
<\/i><\/span><\/td>\nYou as user of our software, of course, will get technical support.<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n\n\n\n\n
<\/i><\/span><\/td>\nIs it possible to get extra manuals?<\/td>\n<\/tr>\n
<\/i><\/span><\/td>\nOf course! Please refer to our price lists<\/a> for current prices…<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n\n\n\n\n
<\/i><\/span><\/td>\nWe would like to give your software to our students, too, for using it on their PCs at home. Is it possible?<\/td>\n<\/tr>\n
<\/i><\/span><\/td>\nThere are two ways:<\/p>\n
    \n
  1. You give the demo version<\/span><\/em> of WinFACT to them which you are allowed to copy as many times as you want.<\/li>\n
  2. In addition to the education edition you purchase a copy license<\/span>.<\/a> In contrast to the demo version it has the full functionality of the education edition!<\/li>\n<\/ol>\n

    Such a copy license can, of course, be purchased afterwards as well.<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n

    <\/a><\/h2>\n

    <\/a>General technical questions<\/h2>\n\n\n\n\n
    <\/i><\/span><\/td>\nAre you using dongles with your software?<\/td>\n<\/tr>\n
    <\/i><\/span><\/td>\nAll education and student editions run without dongles. All full versions (industry editions) are protected by a dongle. We, of course, guarantee the trouble-free function of the dongle.<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n\n\n\n\n
    <\/i><\/span><\/td>\nDoes your software run on computer networks?<\/td>\n<\/tr>\n
    <\/i><\/span><\/td>\nOf course. In most cases there are no problems with the network installation. If there should exceptionally arise problems with certain networks we make sure that they are quickly solved.<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n

    <\/a><\/h2>\n

    <\/a>User’s questions on WinFACT<\/h2>\n\n\n\n\n
    <\/i><\/span><\/td>\n“Access denied” – A runnable BSY-file can’t be opened in BORIS any longer.<\/td>\n<\/tr>\n
    <\/i><\/span><\/td>\nThis error message results from an access protection in BORIS based on the file date. Some mail programs (e. g. Outlook) change the date of a file which is sent as an attachment into the current date. So next time BORIS tries to open the file it finds an ‘incorrect’ file date and refuses opening. Therefore it is recommended to mail BORIS files as zipped files.
    \nTo start again an already affected file do as follows: load the file into an editor program (e. g. Notepad). In the second row after the [File-Access]-entry you see a high (mostly 5-digit) number. Replace it by the value -1 and save the file. Now BORIS should be able to load the file. The following rows show the corresponding part from a BORIS-file before and after the change. The row which is to be changed is marked in red resp. green.Example:<\/p>\n
    [Version]\r\n6.1.1.273\r\n[File Access]\r\n0\r\n38833<\/span>\r\n.\r\n.\r\n.\r\n\r\n[Version]\r\n6.1.1.273\r\n[File Access]\r\n0\r\n-1<\/span>\r\n.\r\n.\r\n.<\/pre>\n<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n\n\n\n\n
    <\/i><\/span><\/td>\nI want to use WinFACT for the acquisation of measured data or for online control purposes. Is it possible?<\/td>\n<\/tr>\n
    <\/i><\/span><\/td>\nOf course. If it doesn’t concern highly dynamic processes it is possible even directly out of the BORIS development environment. A sampling time down to ca. 1 ms can be realized depending on the measurement hardware<\/a>. If faster solutions are required we recommend the use of our C-Code-Generator<\/a>.<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n\n\n\n\n
    <\/i><\/span><\/td>\nHow fast is a simulation with BORIS?<\/td>\n<\/tr>\n
    <\/i><\/span><\/td>\nSimulations with BORIS are normally much faster than other simulation environments (resp. MATLAB\/SimuLink) because all BORIS system blocks are precompiled! It concretely depends on the simulation time, your computer, the size of the system structure and the used block types.<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n\n\n\n\n
    <\/i><\/span><\/td>\nI have somehow destroyed a WinFACT system file. Do I now have to design the whole system once again?<\/td>\n<\/tr>\n
    <\/i><\/span><\/td>\nNo, you don’t. Mail us the file; and we’ll ‘patch’.<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n\n\n\n\n
    <\/i><\/span><\/td>\nI want to integrate own system blocks into BORIS. Is it possible?<\/td>\n<\/tr>\n
    <\/i><\/span><\/td>\nYes, by using the User-DLL interface. Depending on the type of the WinFACT edition (e.g. education edition) it may have to be purchased in additon! For details please refer to our editions resp. price lists<\/a>!<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n\n\n\n\n
    <\/i><\/span><\/td>\nHow complicated is it to program own system blocks for the simulation environment BORIS?<\/td>\n<\/tr>\n
    <\/i><\/span><\/td>\nIf you have a little programming experience with PASCAL, C or BASIC the programming is no problem with the help of the documentation. Do you want to generate blocks with visualization function knowledge of programming under WINDOWS would be helpful, knowledge of programming under a visual development like DELPHI or Visual C++ would be best.<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n\n\n\n\n
    <\/i><\/span><\/td>\nIs it possible to access own hardware out of BORIS?<\/td>\n<\/tr>\n
    <\/i><\/span><\/td>\nIt is no problem via the User-DLL interface. But it would be best to check first if we don’t already offer hardware drivers<\/a> for your target hardware because they normally are very inexpensive!<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n\n\n\n\n
    <\/i><\/span><\/td>\nHow can I communicate out of WinFACT with the program…?<\/td>\n<\/tr>\n
    <\/i><\/span><\/td>\nThere normally are various possibilities! A communication via DDE (Dynamic Data Exchange<\/span>) is almost always possible.<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n\n\n\n\n
    <\/i><\/span><\/td>\nI want to export simulation results from BORIS to EXCEL. Is it possible?<\/td>\n<\/tr>\n
    <\/i><\/span><\/td>\nIt is possible either online via DDE or offline via the TABFILEOUTPUT block.<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n\n\n\n\n
    <\/i><\/span><\/td>\nDepending on the simulation step size I get different results from a simulation with BORIS. Which result is the correct one?<\/td>\n<\/tr>\n
    <\/i><\/span><\/td>\nTo get “rational” results from a numerical simulation the simulation step size has to be adjusted to the dynamic of the simulated system; otherwise discretization errors<\/span> occur. Rule of thumb: the simulation step size should not exceed 1\/10 of the smallest time constant of the system. In praxis you should scale down the simulation step size until the simulation result doesn’t visibly change any longer. The chosen step size should then be small enough.<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n\n\n\n\n
    <\/i><\/span><\/td>\nThe printouts of my printer are sometimes faulty (missing resp. too thin lines, wrong colors, incomplete printouts…). What could be the reason for that?<\/td>\n<\/tr>\n
    <\/i><\/span><\/td>\nSuch problems are mostly caused by the printer driver especially of ink-jet printers. We advise you to try different driver settings; in most cases the problem can be solved by that. Laser printers can also cause problems if there is not enough printer-RAM-memory.<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n\n\n\n\n
    <\/i><\/span><\/td>\nHow can I speed up the simulation under BORIS (e.g. for real time control)?<\/td>\n<\/tr>\n
    <\/i><\/span><\/td>\nThere are different options:<\/p>\n